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Symptom Possible Causes and Actions Taken
Reference
Page
Multicast images do not play. Start manual multicast streaming from the
[Multicast] page of the camera.
When you receive multicast streaming using the
Built-in Viewer, check to see that multicast address
and port number matches between the [Multicast]
page of camera and the Built-in Viewer settings.
Also, use the multicast streaming on the network
supporting the IGMPv2.
Multicast streaming may be blocked by the
Windows 7 Firewalls. In that case, you can go
through the firewalls as follows.
A Select [Start] - [Control Panel] - [System and
Security].
B Open [Check firewall status] under [Windows
Firewall].
C Open the [Advanced] menu and select
[Inbound Rules] - [New Rule].
D In [New Inbound Rule Wizard], select AportB
in [Rule type].
E In [Protocols and Ports], enter the port
number for ASpecific local portsB.
F Selects AAllow the connectionB in [Actions].
G Selects applicable conditions in [Profile].
H Register an arbitrary character string for the
ANameB in [Name].
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The frame rate of displayed
videos is low.
When you are using the Built-in Viewer, check
the viewer settings.
If the network has a narrow bandwidth, the frame
rate will be limited.
If you set the video distribution setting to AClient
NumberB and if the number of streaming
requests increases, the images are distributed at
a frame rate lower than the preset rate.
If the distribution capability (A Page 5) is
exceeded, images are distributed at the lower
frame rate so that the upper quantity limit of
distribution data is not exceeded.
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A white zone appears in the
Built-in Viewer.
If you set up Internet Explorer as follows, some
Internet Explorer graphics may not appear and will
be left white on some computers. In such a case,
you can display Internet Explorer graphics
normally by selecting as follows.
If you select [Start] - [Control Panel] - [Appearance
and Personalization] - [Display] - [Make text and
other items larger or smaller] and select "100%
(default)", the normal drawing will start.
When 3D DNR is used, an
afterimage appears.
When you use 3-dimensional noise reduction, in
principle, an afterimage can appear if you shoot a
moving object, however it is not a camera
malfunction.
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