JVC Security Camera JVC Security Camera User Manual

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122
Others
Troubleshooting
Symptom Possible Causes and Actions Taken
Reference
Page
I do not know the IP address
of the camera.
● IP address "192.168.0.2" and subnet mask
"255.255.255.0" are set by default during factory
shipment.
●
If you have set the [IP Setting] to
A
DHCP Enable
B
and if you start the camera on the LAN where no
DHCP server exists, you can start the camera
with the factory default IP address.
● If you have a computer connected to the same
LAN, you can search for the IP address using
the search tool from the computer.
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Instructions
(IP Address
Settings)
I cannot display the Settings
page of the camera.
Check the current settings of Internet Explorer.
Also, if you are using a proxy server, set the proxy
server of the Internet Explorer.
Instructions
(IP Address
Settings)
I cannot install the Built-in
Viewer.
Check the current settings of Internet Explorer.
The Built-in Viewer consists of the ActiveX software
components.
When you use the Built-in Viewer in the first time,
the ActiveX software is installed. However, this
installation may be rejected by the Anti-virus
software settings. If it occurs, change the Anti-virus
software settings first, and then install the Built-in
Viewer.
–
A warning message appears
when I start the Built-in
Viewer.
–
When I install the Built-in
Viewer, the authentication by
VeriSign appears.
The Built-in Viewer has an electronic signature for
authentication by Verisign.
If computers are connected to the Internet in the
network environment, the digital certificate of the
Built-in Viewer can be checked by VeriSign
authentication.
–
Videos sent via TCP do not
play.
● The camera can transmit a maximum of 20
videos via TCP, and a maximum of 20 Built-in
Viewers can be connected to 1 camera. If you
need to monitor cameras in more places, use the
multicast streaming. Multicast streaming of
MPEG-4, JPEG, and H.264 is possible with this
camera. The number of streams depends on the
encoder setting.
● If you set the JPEG Streaming to AFrame RateB,
the frame rate requested by clients are kept but
the maximum number of streams is reduced.
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